Mortgage Marathon

Tracy Head • August 26, 2024

Getting across the finish line is sometimes more challenging than getting your initial mortgage approval.


Lenders have different processes for evaluating mortgage applications. With some lenders we need to submit all of your supporting documents upfront; others send out the initial approval with a list of what they want to review.


Process-wise I collect all (or most) of my clients’ documents before I ever submit for an approval. This means we can be flexible when choosing which lender we are going to work with. In some cases when I know it will be a few days before the client is able to provide everything I will work with a lender that sends out their approval then asks for the documents.


There are pros and cons to both lender processes.


For the lenders that need everything upfront, in an ideal situation their approval arrives with very few additional document requests. This feels smoothest for our clients.


Lenders that issue an approval without reviewing all documents are great to work with when we are in a time crunch. If I am pretty confident of the information my clients have provided verbally but am just waiting on certain documents (ie: a T4 or bank statements) I will often use these lenders to make sure we stay on track to meet deadlines like our subject removal for financing.


Sometimes, even after working with clients for months, surprises pop up.


This week felt like a game of Whack-A-Mole dealing with just such surprises on several of my files.

First surprise: my client has a credit score in the high 800s (900 is the highest available) and has been with the same employer for over fifteen years. She is putting down 50 per cent of the cost of her home from savings. A beautiful application all the way around.


Our approval came back requiring confirmation that her cell phone bill has been paid in full. Apparently her Transunion credit report shows she is in arrears with her cell bill.


The back story was that her employer had sent her out to work one of the active fires and she was putting in long exhausting days so it was an oversight.

 

In view of the application I felt this was an absurd ask but the lender would not budge on it. My client was very unhappy being asked to provide this as the mortgage application was with her bank.


Another challenge was after working with clients for almost a year on their preapproval (and having reviewed their credit history ten months ago) they finally had an accepted offer. We pulled their credit history to update their application. There was now an outstanding collection that had not been there before. It was for an old student loan that they assumed had finally gone away.


Even trying to verify basic information can seem daunting. As a prime example, CRA has changed the format of the T4s that clients can pull from their My Account portal. The T4s no longer include the clients’ names. To pull from My Account clients need to do a screen shot that includes their name on the portal. This can be a royal pain for clients to access the information in a format that lenders require.


All this to be said that lately many clients have been frustrated by some of the document requests we are making. From my perspective, if we are asking to borrow hundreds of thousands of dollars I appreciate that lenders are doing their due diligence. Identity fraud and mortgage fraud are out there and in the long run cost us all money.


If you are finding yourself a bit frustrated with the process you are not alone.

There are days where I put on my helmet and flak jacket before reaching out to clients for yet another document. This week there were five days. 


Then there are the days when a particularly challenging mortgage finalizes and my clients now have keys to their dream home. Today is just such a day, and days like this remind me that persistence is worth it in the long run.

Tracy Head

Mortgage Broker

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Refinance to Consolidate debt

By Tracy Head • May 30, 2026
When Debt Keeps You Up at Night, Your Home Equity May Offer a Way Forward As a mortgage broker, I’ve sat across the table from hundreds of Canadians carrying more stress than they let on. Sometimes it starts with a few credit cards after the holidays. Sometimes it’s a line of credit that slowly grows over time. Other times it’s unexpected life events — job loss, divorce, rising grocery bills, helping adult children, or simply trying to keep up in an increasingly expensive world. What many people don’t realize is how common this has become. There is often a quiet sense of shame attached to consumer debt. People feel embarrassed admitting they’re struggling, especially if they’ve always been financially responsible. I regularly hear clients say things like, “I never thought I’d be in this position,” or “I feel like I’ve failed.” But needing help does not mean you’ve failed. It means you’re human. One of the most effective tools available to homeowners is refinancing a mortgage to consolidate high-interest debt. By using equity in the home to pay off credit cards, personal loans, or lines of credit, many Canadians are able to dramatically lower their monthly payments and finally breathe again. The financial math is straightforward. Credit cards often carry interest rates around 20 percent or higher. Mortgage rates are typically much lower. Rolling multiple high-interest debts into one manageable mortgage payment can free up monthly cash flow and reduce financial pressure almost immediately. But the emotional impact is often even more important.  I’ve watched clients physically relax during meetings once they realize there is a realistic path forward. Instead of juggling minimum payments and watching balances barely move, they regain a sense of control. They sleep better. Relationships improve. The constant anxiety starts to ease. The key, however, is timing. Too many people wait until they are already in serious financial trouble before exploring refinancing options. They drain savings, miss payments, max out credit cards, or fall behind on bills while hoping things will somehow improve on their own. Unfortunately, once credit scores begin to drop significantly, refinancing becomes more difficult and more expensive. That’s why I encourage homeowners to have the conversation early — before missed payments happen, not after. A strong credit profile gives borrowers more options, better rates, and greater flexibility. Waiting too long can limit those choices considerably. Seeking advice early is not a sign of weakness; it’s smart financial planning. It’s also important to understand that refinancing should not be viewed as a “last resort.” In many cases, it is simply strategic debt management. Business owners do it. Professionals do it. Young families do it. Retirees do it. Millions of Canadians have used the equity in their homes to simplify their finances and regain stability. Of course, refinancing is not a magic solution. It works best when paired with honest budgeting and a commitment to avoiding the same debt cycle moving forward. But for many homeowners, it can provide the reset they desperately need. If you are losing sleep over debt, know this: you are far from alone, and there are often more options available than you think. The hardest part is usually making the first phone call.

Importance of a PreApproval

By Tracy Head • May 16, 2026
There’s a moment I see all the time in this business. A buyer walks into an open house “just to look,” falls completely in love with the place, and by supper time they’re talking about writing an offer. It’s exciting. It’s emotional. And sometimes, it’s exactly where people get themselves into trouble. I can tell you one of the smartest things a buyer can do before house hunting is get a proper mortgage pre-approval in place. Not the casual “I think we qualify for around this amount” conversation. I mean an actual reviewed pre-approval with income, down payment, credit, and monthly budget all looked at carefully. Because once you’re standing in someone else’s dream kitchen imagining where your coffee maker will go, logic has a funny way of leaving the building. A pre-approval does a few very important things. First, it tells you what a lender is likely willing to lend you. That sounds obvious, but many buyers are shocked to discover that what they want to spend and what the bank is comfortable approving are two very different numbers. Second, it helps you shop with confidence. In competitive markets, sellers take pre-approved buyers much more seriously. A seller who has two similar offers in front of them will almost always feel more comfortable with the buyer who already has financing lined up. But here’s the part I think matters even more — a pre-approval gives you the chance to figure out what home ownership will actually feel like every month. And this is where many people make a mistake. They focus only on the mortgage payment. The mortgage payment is important, of course, but it’s only one piece of the puzzle. Before writing an offer, buyers should sit down and calculate the total monthly cost of the home. That means including: Mortgage payment Property taxes City utilities Home insurance Strata fees, if applicable Heating costs Potential maintenance expenses Because the difference between “technically approved” and “comfortably affordable” can be huge. Let’s use a simple example. Suppose you purchase a home for $650,000 with a reasonable down payment. At current interest rates, your mortgage payment might land somewhere around $3,100 per month. At first glance, that may seem manageable. But then we add: Property taxes: $350/month Utilities: $200/month Home insurance: $140/month Strata fees: $450/month Suddenly the true monthly housing cost is closer to $4,240 per month. That’s a very different conversation. And if you haven’t done those calculations ahead of time, you may find yourself house-rich and lifestyle-poor after possession day. I often tell clients this: your home should support your life, not consume it. You still want room for groceries, kids’ sports, travel, retirement savings, and the occasional dinner out where nobody has to do dishes afterward. Another benefit of getting pre-approved early is discovering issues before they become emergencies. Sometimes we uncover small credit issues, missing documents, or income challenges that can be fixed with a little planning and time. It’s much better to solve those things before you fall in love with a home than three days before financing conditions are due. And please remember — just because a lender says you qualify for a certain amount does not mean you have to spend that much. Some of the happiest homeowners I know bought below their maximum approval and left themselves breathing room financially. Funny enough, those are usually the people sleeping best at night when interest rates rise or life throws a curveball. Buying a home should feel exciting, not terrifying. So before you start measuring living rooms for sectional sofas or debating paint colours, take the time to get a proper pre-approval completed and run the real monthly numbers carefully.  Future-you will be very grateful.