Mitigating Mortgage Moments

Tracy Head • February 7, 2025

This week I had a panicked call from a realtor I work with on a regular basis. One of her sellers had a sale that looked like it was going to collapse. He was counting on the sale of that home for the down payment of his next home.


She called mid-day Wednesday. The sale was supposed to complete on Friday. She asked if I could talk to the purchaser and potentially arrange financing for her.


Before you read the next part, this is not intended to single out any particular bank or mortgage person. It could just as easily be a mortgage broker or a branch employee.


The back story is that the purchaser had been working with a mortgage specialist from one of the chartered banks since mid-December. The specialist gave the client the go-ahead to remove her financing subject January 17th. 


The specialist then said they needed to extend the closing date by a week. Then by another week. Then she told the client she would have to come up with twenty per cent for her down payment. The client scrambled and came up with the additional money needed for her financing to be approved.


I might not have believed this story except I did see the email chain.


So what actually happened? My guess is that the mortgage specialist did not have an approval in place with the insurer or her bank when she gave the client the ok to remove her financing. 


The client had not seen nor signed any mortgage paperwork before removing her financing subject; she was trusting that her mortgage person had things well in hand being as she was told she was approved and things were fine.


The buyer in this case is a first-time home buyer and did not know any different. 


I have pulled off the odd miracle in my days but I had serious doubts about being able to help this client in one day, especially being as she was buying in a smaller remote community so we had fewer options.


We were working on her application and 6:00 pm Wednesday evening had word that the bank she was originally working with had come through and would be sending mortgage instructions to the lawyer the following morning (we are now at the day prior to closing).


When you are purchasing a home and applying for mortgage financing, I feel it is so important to work with a team of professionals that have your back.


As someone who has never bought a home before or maybe hasn’t done so in many years its important to do your homework and understand the process.


If you think things are going sideways with your financing please make sure you ask questions to better understand what’s happening. If you have a feeling that something is really wrong, don’t wait until you have no other options.


When you choose a mortgage professional to work with (and realtor for that matter) do a bit of homework. Ask your friends who they have used and what their experience was like.



Buying a home is stressful enough on a good day, but what this poor client has been through could have been avoided had she had a better idea of what the home-buying process was supposed to look like.

Tracy Head

Mortgage Broker

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A smiling couple holding a small set of house keys over an open palm
By Tracy Head July 24, 2026
One of my favourite phone calls to make is telling a client, "Congratulations! Your mortgage has been approved." It's a huge milestone and one worth celebrating. But many buyers are surprised to learn that there are still several important steps between receiving that approval and standing in the doorway of their new home with keys in hand. The final few weeks before possession can be busy, emotional, and occasionally overwhelming. Having a plan makes the process much smoother. Stay in touch with your mortgage broker. Even after financing is approved, your broker is still working behind the scenes with your lender and your lawyer to make sure everything is ready for closing. If anything changes with your employment, income, debts, or banking before possession day, let your broker know immediately. It is always better to have a conversation early than to discover a problem at the last minute. Watch for communication from your lawyer or notary. Your lawyer will contact you to schedule your signing appointment, usually several days before your possession date. Don't wait until the last minute to book this appointment, especially during busy times of the year when legal offices are handling many transactions. Your lawyer will also provide a statement showing exactly how much money you need to bring to closing. This includes your down payment (if it hasn't already been paid), closing costs, legal fees, property tax adjustments, and other applicable expenses. Be sure to ask your lawyer what form of payment they require. Most will request a bank draft or certified funds, and you'll want to allow yourself enough time to obtain those from your financial institution. Get your down payment ready. One of the most common causes of unnecessary stress is scrambling to move funds at the last minute. If your down payment is coming from investments, an RRSP through the Home Buyers' Plan, another financial institution, or the sale of another property, make sure those funds are available well before your lawyer's deadline. Some investments require several business days to redeem, and transferring money between institutions can take longer than many people expect. Arrange your insurance. Your lender will require proof that the home is insured before they release your mortgage funds. Contact your insurance broker early so there is plenty of time to arrange coverage beginning on your possession date. Book the movers sooner rather than later. Professional movers often book weeks—or even months—in advance, particularly during the busy spring and summer moving season or at month-end. Whether you're hiring movers or borrowing your friend's pickup truck, having a moving plan in place early will save you a lot of stress. Transfer your utilities. Nothing takes the excitement out of moving day quite like discovering the electricity hasn't been connected. Arrange to transfer or activate services such as electricity, natural gas, water, internet, television, garbage collection, and any security monitoring before possession day. Some providers require advance notice, so don't leave these calls until the final week. Update your address. Changing your address is one of those jobs that's easy to forget until important mail starts arriving at your old home. Take time to update your address with: Canada Post Your employer Banks and credit card companies Insurance providers CRA Your driver's licence and vehicle registration (according to your province's requirements) Medical providers Subscription services Family and friends A simple checklist can prevent a surprising number of headaches later. Don't underestimate the emotions. Buying a home is one of the largest financial decisions most Canadians will ever make. Even when everything is going perfectly, it's completely normal to experience a wide range of emotions. Excitement. Anxiety. Second-guessing. Relief. Even a little panic. I've seen first-time buyers worry they've forgotten something important. I've seen families leaving homes where they raised children feel unexpectedly emotional. I've seen retirees excited about a fresh start while also grieving the chapter they're leaving behind. These feelings are all perfectly normal. A home purchase isn't just a financial transaction—it's a life transition. Give yourself permission to feel both excited and sentimental. Both can exist at the same time. The finish line is worth it. The days leading up to possession often feel like a whirlwind of paperwork, packing boxes, phone calls, and checklists. But before long, you'll be unlocking your front door, carrying in that first box, and beginning a brand-new chapter. As mortgage brokers, we're proud to help clients secure financing. But we're just as proud to help guide them through the entire journey—from the first conversation about affordability to the moment they finally receive the keys. After all, mortgage approval isn't the end of the process.  It's the beginning of your next adventure.
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