Your Mortgage Person

Tracy Head • October 5, 2023

I had a call from one of my favorite realtors a few weeks ago asking if I could help her clients. She told me that the clients had started with another broker but that things didn’t seem to be going well. I told my realtor that I would chat with her clients but would not compete with another broker – I know how much work goes into putting a file together and won’t try to undercut another professional. I did chat with the clients. Their broker had an approval in place and their closing date was less than three weeks away. They were getting extremely frustrated with the multiple requests for documents. They couldn’t understand why the broker kept coming back for more and more paperwork.


I asked a few questions about their particular situation then spelled out the list of documents I would typically ask for (specifically for their situation) upfront. They got very quiet. It was almost exactly what their broker had asked for. In fact, the other broker had also asked for all of the documents upfront. They decided they would send bits and pieces based on what they felt like providing.


The other broker had the approval in place with a great lender and had a great package for the clients. We had a discussion about why lenders ask for the documents they do, and I told them that they were actually slowing their broker down by not providing the information he needed right away.


Not entirely sure that they were happy with my thoughts but they did send the rest of the documents to their broker the same night. Their financing was signed off the following day. Problem solved. The same realtor called last week with another set of clients who were struggling with their lender. After listening to what was happening I did end up working with these clients. They had shopped for the lowest rate online and reached out to one of the well-advertised discount brokerages. They had an accepted offer on their dream home. The clock was ticking on their financing clause.


I am assuming that they ended up working with a less experienced broker at the firm. They had been told the incorrect amount for their minimum down payment, no discussion was had about closing costs, no documents had been requested, and they were told in error that they would be exempt from the property transfer tax.


A week and a half of the time they had to line up their financing had already passed. They had four days left to finalize their financing. They are an amazing young couple who have worked hard to save their down payment and get their ducks in a row. They sent me their documents within a day and we had an approval with all of the conditions signed off in two days.


Two learnings out of these situations:


  1. When your mortgage person asks for specific documents, it makes the process go much smoother for you if you send in what they’ve requested. Taking a few minutes to make sure your documents clearly show your name is important. Sending all pages of the documents key.


  2. Work with a mortgage professional. Much like most other industries there are mortgage providers with different levels of knowledge and experience, and different personalities. Working with someone from a smaller firm (as compared to a high-volume discount brokerage) often means you will have someone who is far more attentive to your needs. It is wise to do your due diligence to make sure the person you are working with knows their stuff and is a good fit with you personality-wise.

a. Longer time in the industry does not necessarily mean more knowledge or experience. Some people who are newer to the industry take ongoing learning and work with mentors to offer their clients amazing service.


Buying a home is a huge investment and commitment. It is very challenging to qualify for a mortgage

right now, so working hand-in-hand with your mortgage person will help the process go much smoother for you.

Tracy Head

Mortgage Broker

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If there is one question I hear more than any other from Canadians looking to buy a home, it's this: "How much can I actually afford?" It's a great question, and frankly, it's one that deserves more attention than simply finding out the maximum mortgage amount a lender is willing to approve. While mortgage qualification guidelines provide a useful starting point, they don't always tell the whole story. The amount a lender says you can borrow and the amount you can comfortably afford are often two very different numbers. Let's start with what affects affordability. One of the biggest factors is the type and amount of income you earn. A salaried employee with a stable employment history will generally have a straightforward qualification process. However, self-employed individuals, commissioned salespeople, seasonal workers, and those with multiple income sources may qualify differently. Lenders carefully examine the stability and consistency of income when determining how much mortgage financing they are willing to provide. Consumer debt is another major factor. Credit card balances, lines of credit, car loans, personal loans, and other monthly obligations all reduce purchasing power. Every dollar committed to debt payments is a dollar that cannot be allocated toward a mortgage payment. It is not uncommon for borrowers to increase their purchasing power significantly simply by reducing or eliminating high monthly debt obligations before applying for a mortgage. The size of your down payment also plays an important role. A larger down payment reduces the amount you need to borrow and often improves your overall financial position. In some cases, a larger down payment can help borrowers qualify for homes that might otherwise be out of reach. It can also lower monthly payments and reduce the total amount of interest paid over the life of the mortgage. Of course, lenders use formulas and qualification ratios to determine affordability. These calculations consider mortgage payments, property taxes, heating costs, and other obligations. However, these formulas do not always account for the realities of everyday life. That's why I often encourage clients to think beyond what they can qualify for and focus on what they can comfortably live with. A mortgage should support your life, not control it. Many Canadians are surprised to discover that once they factor in groceries, fuel, insurance, utilities, childcare, activities for children, pet expenses, travel plans, and rising day-to-day living costs, there is less room in the monthly budget than they initially expected. Homeownership also comes with unexpected expenses. Furnaces fail. Appliances break down. Roofs need repairs. Vehicles require maintenance. Life happens. If your mortgage payment consumes every available dollar each month, even a relatively small unexpected expense can create financial stress. For this reason, I often recommend that homebuyers leave some breathing room in their budget whenever possible. Choosing a home that costs slightly less than the maximum amount you qualify for can provide flexibility and peace of mind. It allows you to continue saving for retirement, build an emergency fund, take a family vacation, or simply sleep better at night knowing you have a financial cushion. Before making an offer on a home, I encourage buyers to look at the complete monthly picture. Consider not only the mortgage payment but also property taxes, home insurance, utilities, maintenance costs, and any strata or condominium fees. Then compare those costs against your current spending habits and financial goals. The goal is not simply to buy a home. The goal is to own a home comfortably while maintaining the lifestyle and financial security that matter to you and your family. The most successful homeowners are often not the ones who borrow the most money. They're the ones who make thoughtful decisions, leave room in their budget for life's surprises, and build long-term financial stability along the way. So the next time you ask, "How much can I actually afford?" remember that the answer isn't just about what the bank will approve. It's about what allows you to enjoy your home while still enjoying your life.