Read your mortgage paperwork.

Tracy Head • May 3, 2024

Sharing this situation as a reminder of the importance of reading the fine print. I have been working on a refinance at renewal for clients in northern BC. They had tried to sell their home but their acreage is unique so they did not have any offers. Their home sat on the market for over a year and their mortgage was coming up for renewal.


In the meantime life happened. They were at limit on multiple credit cards and credit limits and were stretched pretty thin. Work slowed for a bit so his income was down and they had a new baby so she was on maternity leave.


They did have a significant amount of equity in their home so the plan was made to consolidate

their debt to improve cash flow for the short term.


We got an approval with a great rate. So far, so good.


The approval stipulated that most of their credit cards and lines of credit would be closed. I had submitted the application specifying which ones were to be left open and which were to be closed. When the mortgage commitment came from the lender I double-checked the list and all was in order.


The lender pulled the clients’ credit reports about two weeks before closing and came back with a few changes because they were now over limit on two more cards. The clients went to the lawyers and learned that the new lender wanted an additional credit card closed. This particular card was one they used for rewards points so they were not willing to close that specific card.


They discovered this change when they were signing with the lawyer two days prior to their scheduled closing date. I became aware of this the morning their mortgage should have finalized. Their lawyer had told them it wasn’t an issue and that she would sort it out, but the lender was unwilling to compromise on this.


The clients called me and were very frustrated. After several calls back and forth with the lender and the client we were able to reconfigure their file a bit so that card stayed open and another credit line was closed.


So where does reading your mortgage paperwork come in?


Most people thing that once they sign their original documents from their mortgage person that their financing is set in stone. In point of fact, there is always fine print that includes something to say that any material change to the clients’ financial situation may cause their financing to be altered or cancelled.


A wise broker I know shared a list of Ten Mortgage Commandments with me in my early days. It laid out ten things you should never do between the time your mortgage is approved and the time it finalizes. It included things like you should not change jobs, buy a new vehicle, co-sign for any loans, spend your down payment, go over limit on your credit cards, etc.


At the time I remember thinking to myself that the list was so condescending that I would never share it with clients. After many years and interesting scenarios as a broker I go over this list with almost every client. If you think no one would do those things I can assure you I’ve seen it happen. In this situation we were able to sort things out and their mortgage funded the next day.

If you run into something similar at the last minute, loop your mortgage person in. They will likely have no idea that things are happening behind the scenes and they are in the best position to help you navigate through it. Our goal is to help you have a smooth experience so we are here all the way through the process.


Part of my practice is to connect with my clients’ legal representatives so that they have my contact information in case anything like this pops up last minute. Clients often don’t know that they can reach out for help, and the lawyers may not think to ask.

Should something like this happen to you at closing time, take a deep breath and reach out to your mortgage person. It may be very simple to solve when the right people are helping.

Tracy Head

Mortgage Broker

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By Tracy Head December 23, 2025
After more than two decades as a mortgage broker in Canada, I can tell you this: the questions I’m getting today are different from the ones I heard five or even three years ago. They’re more urgent. More personal. And often, more anxious. It’s not that Canadians suddenly forgot how mortgages work. It’s that we’re in a period of change — and change creates uncertainty. With so many mortgages coming up for renewal over the next couple of years, interest rates still higher than what people grew used to, and household budgets already stretched, clients want clarity. They want to understand how their financial lives might look one, two, or three years from now — and what they can do now to avoid being caught off guard. Here are some of the most common questions I’m asked right now: “How bad is my renewal going to be?” This is, without question, the number one concern. Many homeowners took out five-year fixed mortgages between 2019 and 2021, when rates were historically low. At the time, locking in under 2% felt smart — and it was. The challenge is that those mortgages are now coming due in a very different rate environment. Clients want to know: How much will my payment increase? Can I absorb that increase without changing my lifestyle? Is there anything I can do to soften the blow? The honest answer is that some people will see a noticeable jump in payments, especially if they haven’t reduced their balance much. For others, the increase is manageable — but only with planning. That’s why I encourage clients to look at their renewal at least a year in advance. The earlier we run the numbers, the more options we have. “Should I go fixed or variable this time?” This question never really goes away, but it’s taken on new meaning lately. People aren’t just asking about rates — they’re asking about peace of mind. After the rollercoaster of the past few years, many borrowers are prioritizing predictability over squeezing out the absolute lowest possible rate. Some are still open to variable rates, especially if they believe rates may continue to ease over time. Others want the certainty of a fixed payment so they can plan their budgets with confidence. There’s no universal right answer — the best choice depends on your income stability, risk tolerance, and how tight your monthly cash flow already is. What I remind people is this: choosing a mortgage isn’t about guessing the future perfectly. It’s about choosing an option you can live with even if things don’t go exactly as expected. “Can I still afford my home long-term?” This is where the conversation gets more personal. Rising mortgage payments don’t happen in a vacuum. Clients are also dealing with higher grocery bills, insurance costs, childcare expenses, and everything else that seems to cost more than it used to. So naturally, they’re asking whether their home still fits comfortably within their overall financial picture. For some, the answer is yes — with a few adjustments. For others, it means deeper discussions about amortization changes, refinancing strategies, or even downsizing down the road. None of these are failure scenarios. They’re planning conversations. One thing I stress is that affordability isn’t just about what a lender will approve. It’s about what allows you to sleep at night and still enjoy your life. “Is now a good time to buy — or should I wait?” First-time buyers and move-up buyers are asking this constantly. They’re watching rates. They’re watching home prices. They’re hearing headlines that point in different directions. What they really want is reassurance that they’re not making a mistake. My answer is always the same: the “right time” to buy is when it fits your life, your finances, and your timeline — not when the headlines look perfect. Trying to time the market is incredibly difficult, even for professionals. What buyers can control is how prepared they are, how conservative they are with their budget, and how well they understand their mortgage options. “What happens if things get tight?” This is one of the most important — and often unspoken — questions. Clients want to know what safety nets exist if their financial situation changes. What happens if a renewal payment feels overwhelming? What if income drops? What if life throws a curveball? This is where strategic planning comes in. We talk about: Building flexibility into mortgage terms Choosing products with reasonable prepayment options Keeping amortizations realistic Understanding lender policies before you need them The goal isn’t to assume the worst — it’s to make sure you’re not boxed in if circumstances change. “Do I really need a broker, or can I just renew with my bank?” This question comes up a lot, especially at renewal time. Banks make renewing easy — sometimes too easy. A quick email. A rate offer. A couple of clicks. What’s often missing is context. Is that rate competitive? Does that product fit your future plans? Are there better options available elsewhere? More clients are realizing that mortgage decisions today have longer-lasting consequences than they did when rates were ultra-low. They want advice, not just a rate quote. They want someone to help them think through the next three years, not just the next three months. Looking Ahead: The Next 1–3 Years What all these questions have in common is uncertainty about the near future. Canadians know their mortgages matter — not just to their housing costs, but to their entire financial lives. With so many renewals approaching and the day to day cost of living still elevated, people want to feel prepared, not surprised. As a broker, my role isn’t to predict the future. It’s to help clients understand their options, model different scenarios, and make choices that align with their real lives — not just spreadsheets. If there’s one thing I’ve learned over the years, it’s this: the best mortgage decisions are made early, thoughtfully, and with good advice. And in today’s environment, that guidance matters more than ever.
By Tracy Head November 29, 2025
The topics I’ve written about over the years are almost always a reflection of a common theme I’ve seen or challenge I’ve dealt with since the last column I wrote. This one is no different.  The last few months, and particularly the last few weeks, have been among the most challenging in my mortgage career. I say challenging but that might also mean stressful. When working with clients and finding the right fit for their mortgage I look at many different factors. Rate is obviously one of the most important considerations. I also try to get a solid understanding of my clients’ short and longer term goals. For instance if the clients are looking to upsize from a home in the city to a rural property with acreage I will look at chartered banks or credit unions instead of a monoline lender. If the clients are purchasing a lease-hold property there are only a few lenders that will provide financing so that narrows the field. If the clients want direct access to manage their mortgage themselves I will place them with one of my favorite lenders that has an amazing client portal. Sometimes despite the client and the broker doing everything possible to ensure a smooth mortgage process things go sideways. Due to incredibly high volumes over the last few months I’ve seen refinance at renewal mortgages delayed by days or weeks. The stress for everyone involved is overwhelming. The most valuable lesson I’ve learned as a mortgage broker came from a wise more-seasoned broker about ten years ago. She said to me “when things are going sideways on a file, don’t get caught up thinking about what’s going wrong – think about what you need to do to fix it.” I have been hearing these words on repeat the last two weeks, and I think this is helping to keep me (and my clients) on track. If things do appear to be going sideways for you, I encourage you to connect with your mortgage person for regular updates.