Read your mortgage paperwork.

Tracy Head • May 3, 2024

Sharing this situation as a reminder of the importance of reading the fine print. I have been working on a refinance at renewal for clients in northern BC. They had tried to sell their home but their acreage is unique so they did not have any offers. Their home sat on the market for over a year and their mortgage was coming up for renewal.


In the meantime life happened. They were at limit on multiple credit cards and credit limits and were stretched pretty thin. Work slowed for a bit so his income was down and they had a new baby so she was on maternity leave.


They did have a significant amount of equity in their home so the plan was made to consolidate

their debt to improve cash flow for the short term.


We got an approval with a great rate. So far, so good.


The approval stipulated that most of their credit cards and lines of credit would be closed. I had submitted the application specifying which ones were to be left open and which were to be closed. When the mortgage commitment came from the lender I double-checked the list and all was in order.


The lender pulled the clients’ credit reports about two weeks before closing and came back with a few changes because they were now over limit on two more cards. The clients went to the lawyers and learned that the new lender wanted an additional credit card closed. This particular card was one they used for rewards points so they were not willing to close that specific card.


They discovered this change when they were signing with the lawyer two days prior to their scheduled closing date. I became aware of this the morning their mortgage should have finalized. Their lawyer had told them it wasn’t an issue and that she would sort it out, but the lender was unwilling to compromise on this.


The clients called me and were very frustrated. After several calls back and forth with the lender and the client we were able to reconfigure their file a bit so that card stayed open and another credit line was closed.


So where does reading your mortgage paperwork come in?


Most people thing that once they sign their original documents from their mortgage person that their financing is set in stone. In point of fact, there is always fine print that includes something to say that any material change to the clients’ financial situation may cause their financing to be altered or cancelled.


A wise broker I know shared a list of Ten Mortgage Commandments with me in my early days. It laid out ten things you should never do between the time your mortgage is approved and the time it finalizes. It included things like you should not change jobs, buy a new vehicle, co-sign for any loans, spend your down payment, go over limit on your credit cards, etc.


At the time I remember thinking to myself that the list was so condescending that I would never share it with clients. After many years and interesting scenarios as a broker I go over this list with almost every client. If you think no one would do those things I can assure you I’ve seen it happen. In this situation we were able to sort things out and their mortgage funded the next day.

If you run into something similar at the last minute, loop your mortgage person in. They will likely have no idea that things are happening behind the scenes and they are in the best position to help you navigate through it. Our goal is to help you have a smooth experience so we are here all the way through the process.


Part of my practice is to connect with my clients’ legal representatives so that they have my contact information in case anything like this pops up last minute. Clients often don’t know that they can reach out for help, and the lawyers may not think to ask.

Should something like this happen to you at closing time, take a deep breath and reach out to your mortgage person. It may be very simple to solve when the right people are helping.

Tracy Head

Mortgage Broker

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By Tracy Head January 8, 2026
First-Time Home Buyers: How to Get Ready Before You Fall in Love With a House After years of working with first-time buyers, I’ve learned this: most people don’t struggle because they can’t afford a home — they struggle because they start in the wrong order. Buying your first home isn’t complicated, but it is sequential. A little preparation goes a long way toward making the process smoother, less stressful, and more affordable. Step one: know your numbers. Before talking listings, take an honest look at your income, debts, savings, and credit. Lenders don’t just look at what you earn — they look at how you manage credit. Pull your credit report early and fix any issues before they become deal-breakers. Step two: understand the full cost. Your down payment is just the start. First-time buyers should also budget for legal fees, land transfer tax, moving costs, and everyday expenses that come with homeownership. A good rule of thumb is to have an extra 1.5%–4% of the purchase price set aside. Step three: timing your mortgage pre-approval matters. Ideally, speak with a mortgage broker three to six months before you plan to buy. This gives you a realistic budget, time to improve credit if needed, and the ability to lock in a rate. A proper pre-approval isn’t just a number — it’s a strategy. Step four: build your team early. A mortgage broker, real estate agent, lawyer, and insurance advisor should all be in place before you make an offer. When they work together, surprises are minimized and decisions are clearer. Finally: stay financially boring. Once you’re pre-approved, avoid changing jobs, taking on new debt, or making big financial moves without checking first. Lenders re-check everything.  Preparation doesn’t take the excitement out of buying your first home — it replaces panic with confidence. And when the right home comes along, being ready makes all the difference.
By Tracy Head December 23, 2025
After more than two decades as a mortgage broker in Canada, I can tell you this: the questions I’m getting today are different from the ones I heard five or even three years ago. They’re more urgent. More personal. And often, more anxious. It’s not that Canadians suddenly forgot how mortgages work. It’s that we’re in a period of change — and change creates uncertainty. With so many mortgages coming up for renewal over the next couple of years, interest rates still higher than what people grew used to, and household budgets already stretched, clients want clarity. They want to understand how their financial lives might look one, two, or three years from now — and what they can do now to avoid being caught off guard. Here are some of the most common questions I’m asked right now: “How bad is my renewal going to be?” This is, without question, the number one concern. Many homeowners took out five-year fixed mortgages between 2019 and 2021, when rates were historically low. At the time, locking in under 2% felt smart — and it was. The challenge is that those mortgages are now coming due in a very different rate environment. Clients want to know: How much will my payment increase? Can I absorb that increase without changing my lifestyle? Is there anything I can do to soften the blow? The honest answer is that some people will see a noticeable jump in payments, especially if they haven’t reduced their balance much. For others, the increase is manageable — but only with planning. That’s why I encourage clients to look at their renewal at least a year in advance. The earlier we run the numbers, the more options we have. “Should I go fixed or variable this time?” This question never really goes away, but it’s taken on new meaning lately. People aren’t just asking about rates — they’re asking about peace of mind. After the rollercoaster of the past few years, many borrowers are prioritizing predictability over squeezing out the absolute lowest possible rate. Some are still open to variable rates, especially if they believe rates may continue to ease over time. Others want the certainty of a fixed payment so they can plan their budgets with confidence. There’s no universal right answer — the best choice depends on your income stability, risk tolerance, and how tight your monthly cash flow already is. What I remind people is this: choosing a mortgage isn’t about guessing the future perfectly. It’s about choosing an option you can live with even if things don’t go exactly as expected. “Can I still afford my home long-term?” This is where the conversation gets more personal. Rising mortgage payments don’t happen in a vacuum. Clients are also dealing with higher grocery bills, insurance costs, childcare expenses, and everything else that seems to cost more than it used to. So naturally, they’re asking whether their home still fits comfortably within their overall financial picture. For some, the answer is yes — with a few adjustments. For others, it means deeper discussions about amortization changes, refinancing strategies, or even downsizing down the road. None of these are failure scenarios. They’re planning conversations. One thing I stress is that affordability isn’t just about what a lender will approve. It’s about what allows you to sleep at night and still enjoy your life. “Is now a good time to buy — or should I wait?” First-time buyers and move-up buyers are asking this constantly. They’re watching rates. They’re watching home prices. They’re hearing headlines that point in different directions. What they really want is reassurance that they’re not making a mistake. My answer is always the same: the “right time” to buy is when it fits your life, your finances, and your timeline — not when the headlines look perfect. Trying to time the market is incredibly difficult, even for professionals. What buyers can control is how prepared they are, how conservative they are with their budget, and how well they understand their mortgage options. “What happens if things get tight?” This is one of the most important — and often unspoken — questions. Clients want to know what safety nets exist if their financial situation changes. What happens if a renewal payment feels overwhelming? What if income drops? What if life throws a curveball? This is where strategic planning comes in. We talk about: Building flexibility into mortgage terms Choosing products with reasonable prepayment options Keeping amortizations realistic Understanding lender policies before you need them The goal isn’t to assume the worst — it’s to make sure you’re not boxed in if circumstances change. “Do I really need a broker, or can I just renew with my bank?” This question comes up a lot, especially at renewal time. Banks make renewing easy — sometimes too easy. A quick email. A rate offer. A couple of clicks. What’s often missing is context. Is that rate competitive? Does that product fit your future plans? Are there better options available elsewhere? More clients are realizing that mortgage decisions today have longer-lasting consequences than they did when rates were ultra-low. They want advice, not just a rate quote. They want someone to help them think through the next three years, not just the next three months. Looking Ahead: The Next 1–3 Years What all these questions have in common is uncertainty about the near future. Canadians know their mortgages matter — not just to their housing costs, but to their entire financial lives. With so many renewals approaching and the day to day cost of living still elevated, people want to feel prepared, not surprised. As a broker, my role isn’t to predict the future. It’s to help clients understand their options, model different scenarios, and make choices that align with their real lives — not just spreadsheets. If there’s one thing I’ve learned over the years, it’s this: the best mortgage decisions are made early, thoughtfully, and with good advice. And in today’s environment, that guidance matters more than ever.