Mortgage Rollercoaster

Tracy Head • June 3, 2024

So I ran into an odd situation recently.


I’ve been working with clients whose application is not completely straightforward. Their credit is squeaky clean and they have their down payment well in hand. They faced two significant challenges:

  1. One borrower had only rental income reported (some lenders are not keen on this as the only source of income)
  2. The other borrower is self-employed and showed minimal income on her tax returns


Another broker had actively worked the file without any luck so their realtor asked if I might be able to take a look with fresh eyes before they collapsed their offer.


Once I started working on the file I decided to take a different approach and use the business for self stated income program.

For borrowers that are self-employed and have a minimum of ten per cent down, we are able to consider what they report on their tax as compared to industry standard income for the same type of work. We also look at what they have written off as expenses and present a slightly higher income (provided its reasonable).


This is a very simplified explanation but this program has worked brilliantly for many of my clients.

I restructured their application and submitted to one of my favorite lenders. The key pieces all lined up with respect to income, down payment, and community that the home was located in.


Plot twist: the insurer declined the application due to marketablility of the home.


What does this mean?


In the event that a mortgage ever goes in to foreclosure and a sale is forced, both the bank and the insurer (ie: default insurer / CMHC, Sagen, or Canada Guaranty) want to make sure they are dealing with a home that would appeal to a wide number of potential purchasers.


After all of the hoops this couple had jumped through trying to have their mortgage approved this was something we did not see coming.


We do have an approval in place now with a local credit union but I will say that this has been a roller coaster of a week.


Why am I sharing this?


As I sat back after a particularly challenging week of working on the file I realized that not everyone realizes that no doesn’t always mean no. Sometimes it might.



But sometimes it may be well worth your time to explore your options with an experienced mortgage broker if your bank has said no.

Tracy Head

Mortgage Broker

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Challenges

By Tracy Head • November 29, 2025
The topics I’ve written about over the years are almost always a reflection of a common theme I’ve seen or challenge I’ve dealt with since the last column I wrote. This one is no different.  The last few months, and particularly the last few weeks, have been among the most challenging in my mortgage career. I say challenging but that might also mean stressful. When working with clients and finding the right fit for their mortgage I look at many different factors. Rate is obviously one of the most important considerations. I also try to get a solid understanding of my clients’ short and longer term goals. For instance if the clients are looking to upsize from a home in the city to a rural property with acreage I will look at chartered banks or credit unions instead of a monoline lender. If the clients are purchasing a lease-hold property there are only a few lenders that will provide financing so that narrows the field. If the clients want direct access to manage their mortgage themselves I will place them with one of my favorite lenders that has an amazing client portal. Sometimes despite the client and the broker doing everything possible to ensure a smooth mortgage process things go sideways. Due to incredibly high volumes over the last few months I’ve seen refinance at renewal mortgages delayed by days or weeks. The stress for everyone involved is overwhelming. The most valuable lesson I’ve learned as a mortgage broker came from a wise more-seasoned broker about ten years ago. She said to me “when things are going sideways on a file, don’t get caught up thinking about what’s going wrong – think about what you need to do to fix it.” I have been hearing these words on repeat the last two weeks, and I think this is helping to keep me (and my clients) on track. If things do appear to be going sideways for you, I encourage you to connect with your mortgage person for regular updates.

Changes Affecting Financing

By Tracy Head • November 14, 2025
I consider myself a lifelong learner, which is part of the reason I love my work. Every day there is something new and exciting to learn, or in some cases re-learn. When I first came back to the mortgage world a more seasoned broker gave me a copy of a handout she used with clients. It talked about the ten most important things NOT to do between removing your financing subject and finalizing the purchase of your home. At the time I remember thinking that the handout sounded patronizing and I assumed clients just understood they shouldn’t do any of the ten things. You know what they say about assuming things. Once or twice my clients have made decisions that have almost jeopardized their financing. The reason this came up for me right now is that I am working my way through a training course which is geared towards helping me re-design my team and my workflow, with the ultimate goal of providing even better support to my clients. One of the changes I am going to implement is adding a list very similar to the original ten things not to do list to my signing packages so that we are all on the same page and avoid any potential challenges down the road. What are the ten things? I won’t go over all of them, but here are a few of the things that have surfaced recently: If you change the closing date on your purchase or if you receive the Notice of Completion on a newly built home, advise your mortgage person right away. Never assume your realtor will do this for you. Do not go out and finance anything without checking with your mortgage person. If you are pushing the upper limit of your buying power even a small loan for furniture might put your financing at risk. Many lenders pull your credit again shortly before your mortgage finalizes. Along the same lines, make sure all of your payments are made on time. Do not co-sign a loan for anyone. Do not quit your job or change employers without talking to your mortgage person ahead of time. Do not spend any of the money you have tucked away for your down payment. If you have money sitting in higher-risk investment better to move them to something more stable in case of market fluctuations. Most people think that once they get the ok to remove their financing subject that their mortgage is a done deal. The small print on every mortgage commitment includes a clause that says something along the lines of “Your financing is based on your current situation. Material changes to your situation prior to the funding of your mortgage may affect your approval.” I’m currently working with a young lady that decided to purchase a boat between the time we had our pre-approval conversation and the day she wrote her offer to purchase. She had decided not to buy a home then found her dream property. We’ve had to look at a few options as the boat payment threw her ratios out of line. She is fortunate that her parents are very supportive and are going to gift her the money to pay off the boat loan, but if she didn’t have that back up plan the new loan would have reduced her borrowing power by over $100,000. The reason I added the comment “without checking with your mortgage person” in the bullets above is that every client’s situation is unique and some of those changes might be just fine. Some might not, and the last thing you want to do is find yourself scrambling to figure out a Plan B shortly before closing.  Best to have the conversation and be certain.