I know this is a dumb question but

Tracy Head • May 19, 2025

I know this is a dumb question but ….



I should probably know this already ….


I’m sorry to ask so many questions but ….


So many times clients start out with one of these statements. They feel like they should have a better understanding of the mortgage process or terminology.


The truth is that buying a home is not a simple journey. 


Applying for a mortgage is not a cake walk. 


And even if you’ve been through the process in the past the goal posts seem to move faster than you can keep up.


One of the reasons I love (most days) my work is that I am able to spend as much time as I need with my clients helping them understand their financing. When I worked for one of the chartered banks in a previous life I was so tightly scheduled that when our time was up that was it. Someone else had an appointment that I needed to be on time for.


Clients have different learning and communication styles. Some come well-versed and understand the mortgage process; others have not done any research and need a lot of hand-holding.


My goal is to make sure that by the time they are signing their legal paperwork in front of their lawyer my clients understand the decisions they have made and the rationale behind them.


Whether it is the first time you are buying a home or you are looking to refinance your current mortgage it is important that you find a professional to work with that is patient and non-judgmental.  In a beautiful world you connect with someone that has bought and sold a few of their own homes and has been working in the mortgage world for a while.


It can feel very intimidating to bare your soul to a complete stranger. We often don’t share details of our finances with anyone except our banker / spouse and in some cases I find clients may feel embarrassed about the state of their finances. We see via social media others living lavish lifestyles and somehow feel we should be doing the same.


The bottom line is that whether this is your first plunge into the homeownership pool or you are a veteran in the market, it is so important to connect with someone that takes the time to understand your situation and your goals. Knowing your long-term plan and how you handle your finances can help your mortgage professional set you up for success.


Please please please make sure you ask all of the questions, even if you think you should know that answers. Guessing that you understand something or bluffing without listening to your mortgage professional’s advice can cause unnecessary grief down the road.

Tracy Head

Mortgage Broker

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